Privacy Policy

Selbtat Systems Pty Ltd (ABN 32 691 770 733) ("AgCore", "we", "us") is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use the AgCore platform and related services.

We collect the following types of personal information:

• Account information: name, email address, phone number, business name, ABN
• Farm data: property boundaries, paddock information, crop records, livestock records
• Workforce data: employee names, visa status, work hours, piece rate records
• Usage data: device information, IP address, browser type, access times
• Payment information: billing details processed securely via Stripe

We do not collect sensitive information (such as health records or criminal history) unless required for workforce compliance purposes and with your explicit consent.

We use your personal information to:

• Provide and improve the AgCore platform
• Support workforce record-keeping (Fair Work record requirements, award pay rules, visa work records)
• Generate reports and analytics for your farm operations
• Communicate with you about your account and our services
• Comply with our legal obligations

We use industry-standard encryption to protect your information: sensitive workforce details such as tax file numbers and bank details are encrypted at rest, and all traffic is encrypted in transit. Access to personal information is restricted to authorised personnel, and access between organisations is separated by row-level security enforced in the database.

We may share your information with:

• Payment processing: Stripe, our payment sub-processor — billing details and payment methods are handled by Stripe and never stored on our servers
• Payroll integrations: Xero, MYOB (only when you authorise the connection)
• Service providers: hosting and email providers who are bound by confidentiality obligations

We do not sell your personal information to third parties, we do not use third-party advertising or web-analytics services, and we do not use your data to train AI models.

The marketing website you are reading — agcore.com.au — collects far less than the platform itself. It sets no cookies, runs no analytics, and contacts no external service — its fonts are self-hosted. What it stores in your browser is listed in our Cookie Policy.

The only personal information this website collects is what you type into one of its two forms:

• Contact form — your name, email address, the subject you picked, and your message.
• Group contact form — your name, email address, optionally your phone number, the number of organisations you run, your workforce size, and your message.

Submissions are sent to our own servers and used solely to answer your enquiry. We do not add you to a marketing list on the strength of an enquiry, we do not pass enquiries to anyone else, and we do not sell them. We also keep the IP address a submission came from so that the forms can be rate-limited against spam. It is used only to count recent submissions and is never stored alongside your enquiry. That counter lives on our own servers, expires fifteen minutes after your submission, and is discarded when it expires.

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to the retention and preservation rules in Retention After Organisation Deletion)
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au)

For privacy-related enquiries, contact us at:

Selbtat Systems Pty Ltd
Arriga, QLD, Australia
privacy@agcore.com.au

Deleting an organisation does not delete every employment record held by AgCore. We retain the specified worker-shared employment evidence under our chosen retention policy. Retention is set per worker, employment episode and record class. Routine time, pay and piecework transactions are kept for seven years from creation. Later corrections have their own retention periods and preserve the sources needed to interpret them. Employment, work-rights and correspondence evidence uses seven years from the later of the relevant employment end or its last substantive record in that class. Organisation-level records keep their own class rule. Agreements remain for at least seven years after both creation and the last confirmed end of their use. Rates, agreements and other supporting records remain while retained evidence needs them. Unknown dates, uses or dependencies require review before deletion. Earlier deletion decisions keep their recorded policy. This is AgCore’s retention policy, not a claim that the Fair Work Act requires AgCore to keep every record for that period. Workers keep access to their own retained evidence, and AgCore responds to lawful requests for it. You remain responsible for keeping the employment records required by law and making them available when required; our retained subset does not replace your complete employer records.

We destroy operational convenience data and payroll identifiers at organisation deletion, subject to a binding legal preservation requirement. Convenience data included in an export archive may remain there until the archive expires, 30 days from generation. Tax file numbers, bank account numbers and superannuation member or account numbers are excluded from that archive and use a separate authorised payroll transfer process. See the Terms of Service retention section for the three retention periods and preservation exceptions.

Eligible de-identified, non-personal land-management facts may be retained under the perpetual land-data licence for a later AgCore customer that holds the claim on the same lot and has declared that it owns or lawfully operates it, only for land you have declared you own. AgCore does not verify that declaration. You can decline this licence on the deletion screen. It does not cover personal information or workforce, financial or yield data. Removing names or linking facts to a lot does not by itself de-identify land history.

You declare ownership lot by lot on the deletion screen. The declaration is your statement; AgCore does not verify title, and a land-tenure selection such as “Freehold” is not that declaration. Jointly owned lots are excluded from Lot legacy in the current version.

We do not retain the land history of sole traders or partnerships under this non-personal-data licence. A trust is included only where its trustee is a company.

We include planting and irrigation information, including pumps and valves, in Lot legacy only where you confirm that you have the rights or permissions needed for the retention and sharing described here. This includes information copied or recreated from a consultant’s or another third party’s work. If you do not confirm this, or are not sure, we leave the affected information out. This Lot-legacy choice does not change your ordinary organisation export.

Information supplied by a previous operator is labelled as operator-declared, historical and not independently verified by AgCore. These records do not verify title, establish water entitlements or grant permission to use infrastructure.

A system admin can suspend sharing of a lot’s history on a credible dispute. Contact privacy@agcore.com.au.