Terms of Service

By accessing or using the AgCore platform, you agree to be bound by these Terms of Service. If you are using AgCore on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

AgCore provides a farm management platform including workforce compliance tools, geospatial mapping, crop and livestock management, and related services. The platform is provided on a subscription basis as described on our Pricing page.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use. You must provide accurate, current, and complete information during registration.

You agree to use AgCore only for lawful purposes and in accordance with our Acceptable Use Policy. You must not use the platform to store or transmit malicious code, violate any applicable law, or infringe on the rights of others.

You retain ownership of all data you input into AgCore. We do not claim ownership of your farm data, workforce records, or other content. You grant us a limited licence to process your data solely for the purpose of providing the platform services.

You also grant us a perpetual licence to retain and use eligible de-identified, non-personal land-management facts keyed to the cadastral lot, only for land you have declared you own, to preserve knowledge for a later AgCore customer that holds the claim on the same lot and has declared that it owns or lawfully operates it. AgCore does not verify that declaration. You can decline this land-data licence on the deletion screen, in which case those facts are destroyed rather than retained under the licence. This licence does not cover personal information or business information such as workforce records, financials or yields. Removing names, linking facts to a lot or rounding dates does not by itself make land history non-personal.

You declare ownership lot by lot on the deletion screen. The declaration is your statement; AgCore does not verify title, and a land-tenure selection such as “Freehold” is not that declaration. Jointly owned lots are excluded from Lot legacy in the current version.

We do not retain the land history of sole traders or partnerships under this non-personal-data licence. A trust is included only where its trustee is a company.

We include planting and irrigation information, including pumps and valves, in Lot legacy only where you confirm that you have the rights or permissions needed for the retention and sharing described here. This includes information copied or recreated from a consultant’s or another third party’s work. If you do not confirm this, or are not sure, we leave the affected information out. This Lot-legacy choice does not change your ordinary organisation export.

Information supplied by a previous operator is labelled as operator-declared, historical and not independently verified by AgCore. These records do not verify title, establish water entitlements or grant permission to use infrastructure.

Organisation deletion destroys operational convenience data and payroll identifiers, subject to a binding legal preservation requirement, while specified worker-shared employment evidence is retained for its published period and remains subject to worker access and lawful requests. A copy of convenience data may remain in the export archive until it expires. See Data Retention.

Subscriptions are billed monthly: base fees for your organisations in advance, active-worker charges in arrears, on one invoice. All prices are in Australian Dollars (AUD). GST is not currently charged. Every new account starts with a 60-day free trial with no payment method required. Billing is month-to-month with no lock-in — you may cancel at any time, and payment is processed by Stripe.

To the maximum extent permitted by Australian law, AgCore's total liability for any claims arising from your use of the platform shall not exceed the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

Either party may terminate this agreement at any time. Closing your account deactivates every organisation in that account; closure itself deletes no data. You can export each organisation’s data at any time while it is active or deactivated, including for at least 30 days after account closure. Each generated export archive is kept for 30 days from generation. The archive excludes tax file numbers, bank account numbers and superannuation member or account numbers; these are handed over through the separate authorised payroll transfer process.

Deleting an organisation is a separate act that you must request and confirm. It is the only customer-triggered organisation-wide deletion process. Before confirming deletion, you must deactivate the organisation, generate a successful export after deactivation and acknowledge that you have secured the archive. Account closure and deactivation do not pause the published retention periods: export archives and retained employment evidence expire on their own schedules, and legally required disposal still occurs. Destruction is subject to any binding legal preservation requirement. See Data Retention for what is retained and what is destroyed.

These terms are governed by the laws of Queensland, Australia. Any disputes shall be resolved in the courts of Queensland.

Organisation deletion uses three retention periods:

• Employment evidence: AgCore retains the specified worker-shared evidentiary core under its chosen retention policy. Retention is set per worker, employment episode and record class. Routine time, pay and piecework transactions are kept for seven years from creation. Later corrections have their own retention periods and preserve the sources needed to interpret them. Employment, work-rights and correspondence evidence uses seven years from the later of the relevant employment end or its last substantive record in that class. Organisation-level records keep their own class rule. Agreements remain for at least seven years after both creation and the last confirmed end of their use. Rates, agreements and other supporting records remain while retained evidence needs them. Unknown dates, uses or dependencies require review before deletion. Earlier deletion decisions keep their recorded policy. This is AgCore’s chosen retention policy for that evidence, not a statement that the Fair Work Act requires AgCore to keep the whole core on one clock. You remain responsible for keeping the employment records required by law and making them available when required. Workers keep access to their own retained evidence, and AgCore responds to lawful requests for it. This retained subset is not a replacement for your complete employer records.
• Export archive: each archive is kept for 30 days from generation, then destroyed. This clock runs independently of account closure or organisation deletion. The archive excludes tax file numbers, bank account numbers and superannuation member or account numbers, which are handed over through the separate authorised payroll transfer process.
• Operational convenience data: all other organisation data is destroyed from operational stores at deletion, except eligible non-personal land facts retained under the land-data licence. A copy of convenience data may survive in the export archive until that archive expires. Payroll identifiers are destroyed at deletion even if a transfer has not been acknowledged.

These periods do not authorise destruction contrary to a binding legal preservation requirement. Where such a requirement applies, affected records are preserved for as long as required. Account closure and deactivation do not pause retention clocks or prevent legally required disposal.